DD has more than 20 years of experience in the credit union system and industry-related technology sectors. She specializes in credit union banking system conversions, national ATM and POS migrations, node implementations at the Interac level, implementations and support of payments and settlement systems, and EMV/chip technology programs. DD relishes a challenge. She brings her unique blend of fearlessness and compassion to ‘mission impossible’–the complex and multi-organization projects that have what seem to be impossible timelines, impossible delivery schedules and impossible budgets. DD’s career experiences allow her to provide an ‘end to end’ view of payments and projects when working with credit unions, provincial Centrals, Canadian Central and related technology providers. DD is a tireless champion of credit unions and inspirational leader of her consulting team. She is President and CEO of D & D Consulting and Management Services Ltd.
Catherine is recognized as a leading expert in strategic planning, project management, business re-engineering, training, banking system conversions, and ATM and POS switching environments, including EMV/chip technology. She brings over 30 years of experience in the financial services and information technology sectors. Catherine started her career in the credit union system and quickly progressed to senior management in a progressive, multi-branch credit union. She was responsible for the strategic management of a variety of business development, training, and business re-engineering activities before entering the field of project management and consulting in 1998. Her comprehensive consulting background also includes credit union credit card consulting and software training and consulting. Catherine’s perceptive insights, coupled with her action-oriented style, have helped many organizations re-think and then exceed their strategic objectives. Catherine is the President and CEO of CA Elliott Management Consulting Inc.
Doug has an exceptional understanding of the Canadian credit union system’s business and technology environments, drawn from 30 years experience working with Centrals, credit unions and service providers. At Credit Union Central of Canada, Doug led the Payments area and developed an integrated Debit and Credit Card Strategy to help credit unions understand and adapt to the dramatic technological, competitive and regulatory changes underway in the card services market. He has served as an expert witness to the federal government Senate and Commons committees reviewing the debit and credit card industry as well as in consultations for the Code of Conduct for the Debit and Credit Card Industry. Doug led the development of national strategies for emerging technologies and services including Electronic Cash, Wealth Management, Lending Automation, Electronic Banking, Group Procurement, and National Connectivity. Credit unions and technology providers rely on his depth of knowledge to guide their business, technology and product strategies. From understanding requirements, to comparative market analysis of options, to negotiation of contracts, Doug is relentlessly passionate about helping organizations to maximize the value of their technology and business processes. Doug joined the D & D team in 2010.
Vicki understands both people and technology. As a senior account executive with a global IT firm, Vicki excelled at providing responsive solutions to meet client needs, including introducing clients to innovative approaches and new products. As a senior business analyst, she was involved in conversions, data mapping, problem management, QA testing, writing detailed test scripts, client system verification, gap functionality, training, and mergers. She also has extensive experience in writing and responding to requests for information (RFIs) and requests for proposals (RFPs). Her diverse skill set ranges from business development and strategic planning to new system implementation and conversions. We welcomed Vicki to the D & D Consulting team in 2009.